Sinister Strolls

Terms & Conditions (Summary)Assumption of Risk: By participating in any tours offered by Sinister Strolls, you acknowledge and agree that you are voluntarily taking part in activities that involve certain inherent risks and dangers, including but not limited to walking on uneven surfaces, crossing streets, exposure to weather conditions, and encountering potentially disturbing historical content. You assume all risks associated with these activities, whether foreseen or unforeseen. Sinister Strolls, its employees, and affiliates are not liable for any injury, loss, or damage to persons or property arising directly or indirectly from participation in the tour. Participation in the tour is entirely at your own risk.TOURS ARE HELD RAIN OR SHINE. If we determine that a tour must be canceled, we will contact
you. Please see the full cancellation and refund policy for questions and details!Tips / Gratuity for our expert and amazing tour guides are greatly appreciated! If you enjoyed your tour please remember to show your appreciation and tip your guides on-site in cash or with Vemno! Please be respectful to others on the tour- we do not allow smoking on the tour, and please do not talk while the tour guide is delivering their stories. Dogs are welcome! We do not guarantee rescheduling, so if we can, know it is at your own risk. Refunds will not be granted for rescheduled tours, for any reason. Intoxicated guests and distractions to the tour are not tolerated. Please be respectful and courteous of others in your group and in other tour groups.Terms & Conditions (Full)
Sinister Strolls LLC ("Company") acts only as an agent whose function is solely that of an intermediary between travelers and the entities or individuals providing the services included in the itineraries, that is, Transportation Companies, Hotels, Restaurants, etc. By enrolling in this trip, you agree that the officers, directors and employees, contractors, affiliates, and/or representatives of Company are not responsible nor liable for accidents, loss, damages, death, delay or expense arising from Act of God, terrorism, wars, strikes, quarantine, weather irregularity, equipment failure, vehicle accidents, government restrictions or regulations, and changes in restaurant and hotel accommodations or services over which it has no control, nor responsible for illness from food or
otherwise, detention, assaults, theft or criminal activity, or annoyance. As the full responsibility of the operation of the vehicles used for these arrangements rest with the companies or persons engaged
in conveying passengers, and said companies or persons are governed by applicable US Federal, State, Foreign, or International laws, as the case maybe, as well as any regulation of companies of the operations themselves, recourse for any delay, injury, cancellation, mishap, damage, loss, or damage or death must be sought in the proper venue and jurisdiction where such mishap, damage, loss, or death may have occurred. Should changes to an itinerary be necessary due to circumstances beyond the control of Company, tours may be rescheduled. We reserve the right to make such changes without prior notice. Trip participants agree to hold Company harmless from any loss or damage, destruction, injury, delay or expense arising from the same. Rates quoted are based on current tariffs and exchange rates at the time of printing and are subject to modification without advance notice.CANCELLATION POLICY
It is important that each group arrives at the start location on time. We do not grant refunds, but do what we can to accommodate customers. Tours are held rain or shine. Please note that it is the customer's responsibility to arrive at the correct tour location on time. All sales are final. Refunds will not be given for those that arrive late or cannot find the meeting location. Rescheduled tours must be done in advance of tour, and will be subject to a $10 rebooking fee.Refund Policy
By purchasing this tour, I agree to the terms, conditions, and cancellation policy outlined below. The Cancellation Policies listed below apply to all reservations. Please know that Sinister Strolls (Company) will always adhere to individual tour policies when applicable. All sales are final, with the following policies on refunds and changes.Cancellations Made Within 6 days prior to departure Non-refundable 7-21 Days Prior to Departure Date 50% refundable 22 Days or more Prior to Departure Date 100% refundable
• We will not honor verbal remarks made by any representative or tour guide. Cancellation and
reschedule requests must be made by the instructions herein.
• Please note that cancellation fees are calculated based on the date we receive your cancellation
request.
• Cancellation requests must be made in writing and emailed to [email protected]
• If a tour is scheduled to depart within the next 6 days, we will not change a traveler's departure
date and will not offer a refund.
• Company reserves the right to reschedule guests on a case by case basis. Rebooking fee will apply.In the event you are rescheduled, and that event does not occur, you are only entitled to a refund on the rebooking fees, not the original experience.
• All cancellations must be made directly with the Company, not with tour guides.
• In most cases, refunds will appear within 3 business days after the refund has been approved and
processed.
• Sales are finalMissed Tours
Refunds will not be given for those who arrive late or cannot find the meeting location. It is the guest’s responsibility to arrive at the appointed place at the appointed time.Rescheduling and Rebooking
Reschedule requests must be approved in advance and are subject to a $10 rebooking fee. We do not guarantee rescheduled tours. If a rescheduled tour does not happen, your rebooking fee is subject to a full refund, but not the original purchase price. Requests should be made 24 hours before your tour. Reschedule requests made within 12 hours of departure time or within 24 hours after the departure time, if approved, will be subject to a 40% rebooking fee. No guarantees are made on any equipment rented, including EMF detectors. We cannot control how EMF detectors respond to the environment and events. If the device stops working, you must notify your tour guide immediately and request a replacement. If no replacement is available, and you
notify your tour guide that the device stopped working less than 30 minutes into your tour, we will grant a 50% refund. Refunds will be granted for equipment and souvenirs not received.Satisfaction
While dissatisfaction with the tour does not warrant a refund, we will review all requests on a case by
case basis.Removal from Tour
While rare, there are instances where disruptive and intoxicated guests must be removed from the
tour. Guests removed from the tour are not subject to a refund.Extended Tours.
Refunds will not be granted for the difference in price of an extended tour for guests who ordered an
extended tour and changed their mind before taking it.How to Cancel a Reservation
We will process your cancellation/reschedule request within one to three business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with a
customer service representative or tour guide without emailing a request will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.• Cancellation must be made by in writing. Please explain why you are requesting a cancellation to the contact email
• Contact Email: [email protected]Amendment Fees:
Any changes made to a reservation after successfully submitting the order online and 7 days before the tour departs for single day and 24 days before the tour departs will be subject to a minimum $10.00 Rebooking Fee (per change). Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour:
• Changing departure date
• Changing pick up time or location
• Changing tour
• Changing guest name
• Changing itinerary
• Removing / Replacing a guest
• Adding / Replacing a guest
• The $10.00 amendment fee is a minimum tour change fee.If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $10.00 amendment fee). Paying the $10.00 amendment fee does not guarantee a change can or will be made.
• To cancel a passenger from a reservation with promotions within seven days of the departure date,
please refer to the "Pricing" tab of the product page for penalty fees. If the cancellation is beyond seven days of departure date, the $10.00 fee will be applied per booking

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